Policies

Thank you for choosing Kootenay Backcountry Guides. Below is our policies.
Please read and understand before paying your deposit or final payment.

Please fill out our registration form on our website. In order to book a trip with us, you need to pay a deposit. This deposit is required to reserve a spot on a course or backcountry guided trip. The deposit will be 50% of the total for the course or guided day. Once we have a deposit then you have a spot. The remainder of your fee is due 90 days before the start of your trip or the course. If the course or trip you want to book is within 90 days, then 100% payment is due.

Included Services 

Included in the price is pre-trip planning and information.  Support and information on all the amazing opportunities the Kootenays have to offer. Expert local guiding or avalanche instruction from Association of Canadian Mountain Guides and Canadian Avalanche Association Professionals.  Group rescue equipment, including emergency communication devices, 1st aid equipment, maps and GPS devices.  

Services Not Included

Travel to and from ski touring and avalanche course locations.  Lift tickets at any ski resorts used to access backcountry.  All gear needed for ski touring, including beacon, shovel, probe, skis/snowboard, boots, touring bindings and all other gear.   Gear can be rented from ROAM Shop in Nelson B.C. or Powderhound Sport in Rossland B.C.  Food and snacks are also not provided by Kootenay Backcountry Guides.  It is customary in the ski guiding industry to provide a gratuity to guides for exceptional service, this is not included in the price.  5% GST is added to all prices at the time of billing.  Please see the Cancellation and Emergency Medical Insurance section below as these are not included in our services.  

What if you need to cancel?

If you need to cancel at any time please inform us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (250) 354-7233. If you have to cancel at any time you will be subject to a 10% charge of the course or guided trip total. If you cancel less than 90 days before the start of your trip or course you will not be eligible for a refund unless we can find a replacement for you. If we are able to find someone to take your place we will refund you with a 25% penalty.

Why do you charge fees for cancellations?

We charge fees because our guides are in high demand. By booking them and then cancelling you may be putting them out of work that they otherwise would have been able to fill. There is also a lot of work that goes into booking and organizing groups.

Fitness and gear requirements.

In order to travel in the backcountry, you need to be fit enough to carry out a full 8 hour day of mountain travel. If you book privately, meaning your group is all together and friends then we can easily tailor the trip and speed to whatever your group needs. If you are unable to participate due to lack of fitness then you are not entitled to a refund. It is also expected that you show up with functioning gear. If your gear is not up to standard and does not function then you are not eligible for a refund. You will receive a list of gear requirements along with the registration form. Please make sure your gear is working before heading out on a course or a trip. It is possible to rent gear from us at Kootenay Backcountry Guides or Roam shop in Nelson, or if in the Rossland area, Powderhound Sports.

What if Kootenay Backcountry Guides cancels the trip or course?

On rare occasion, Kootenay Backcountry Guides needs to cancel our trip due to extreme weather or avalanche conditions or inadequate enrolment of a course. If this happens then you get a credit for a later trip/course or one next winter. The last thing we want to do is to put your safety at risk. We will do our best to reschedule on another date or provide a credit.

Cancellation and Emergency Medical Insurance

Kootenay Backcountry Guides is pleased to recommend Trip Cancellation/Interruption Insurance from Lifestyle Financial. At an approximate cost of 5% of the total cost of your trip, it is a bargain for your added peace of mind. Note that insurance should be purchased when you make your initial booking payment for your adventure.

We recommend that visitors to Canada and Travelling Canadians out of their home province purchase Emergency Medical Insurance to protect against unexpected hospital and physician’s expenses if you have a medical emergency. This covers sudden and unexpected illness and injury and it includes air and ground ambulance/evacuation to the nearest medical facility. Please follow this link below for a quote for insurance coverage from our preferred provider Lifestyle Financial:

http://www.lifestylefinancial.ca/get-a-quote/kootenay-backcountry-guides/


Liability and Waivers

In order to travel in the backcountry with Kootenay Backcountry Guides, you are required to sign our backcountry travel waiver. This waiver is the same waiver that you agree to at all ski resorts and backcountry operations. You will receive one via e-mail. Please read over and familiarize yourself with it, you will need to sign the waiver in the presence of a representative of Kootenay Backcountry Guides. You are required to sign this document before going on any backcountry trip. We will present it to you at the start of your trip or course. Anyone who refuses to sign the waiver is not eligible for a refund.  

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