Policies

Thank you for choosing Kootenay Backcountry Guides. Below are our policies. Please read and understand before paying your deposit or final payment.

Payment Policies:

Private Guiding/Custom Trips

In order to book a trip with us, you need to pay a deposit if the trip is more than 90 days out or the full amount of the trip if the trip is less than 90 days out. Your payment is required to reserve a spot on a backcountry guided trip. The deposit will be 50% of the total for the guided trip. 

Avalanche Education Courses

All avalanche education courses are due at the time of purchase in full to reserve a spot.  

Included Services 

Included in the price is pre-trip planning and information.  Support and information on all the amazing opportunities the Kootenays have to offer. Expert local guiding or avalanche instruction from guides certified by the Association of Canadian Mountain Guides, the Canadian Avalanche Association, and the Canadian Ski Guide Association.  Group rescue equipment, including emergency communication devices, 1st aid equipment, maps and GPS devices.  

Services Not Included

Lift tickets including single ride tickets at any ski resorts used to access the backcountry. Travel to and from ski touring and avalanche course locations.  All the gear needed for ski touring, including beacon, shovel, probe, skis/snowboard, boots, touring bindings. Gear can be rented from ROAM Shop in Nelson B.C.  Food and snacks are not provided by Kootenay Backcountry Guides.  It is customary in the ski guiding industry to provide a gratuity to guides for exceptional service, this is not included in the price.  5% GST is added to all prices at the time of billing. Please see the Cancellation and Emergency Medical Insurance section below as these are not included in our services.  

What if you need to cancel?

If you need to cancel at any time please inform us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (250) 354-7233. We do not provide refunds if you need to cancel your trip or course with us. Occasionally we have a waiting list for a trip or course if we are able to find someone to take your place we will refund you with a 25% penalty. If you wish to be moved to another course or trip and there is a spot on that trip or course we can accommodate that free of charge. 

Why do you charge fees for cancellations?

We charge fees because our guides and services are in high demand. By booking with us and then cancelling you are taking up a spot that someone else could have had. 

Fitness and gear requirements.

In order to travel in the backcountry, you need to meet our fitness and skills requirements for the trip or course you are joining.  Please see these descriptions and make sure you meet the requirements.  If you book privately, meaning your group is all together and friends then we can easily tailor the trip and speed to whatever your group needs. If you are unable to participate due to lack of fitness then you are not entitled to a refund. It is also expected that you show up with functioning gear. If your gear is not up to standard and does not function then you are not eligible for a refund. You will receive a list of gear requirements when you register for our course or trip. Please make sure your gear is working before heading out on a course or a trip. It is possible to rent gear from us at Kootenay Backcountry Guides or Roam shop in Nelson. 

What if Kootenay Backcountry Guides cancels the trip or course?

On rare occasion, Kootenay Backcountry Guides needs to cancel our trip due to extreme weather or avalanche conditions or inadequate enrolment of a course. If this happens then you get a  rain cheque for a later trip/course that is equal to the value of the amount you paid. This rain cheque is valid for 2 years after the date of your trip. The last thing we want to do is to put your safety at risk. If you wish to have a refund instead of the rain cheque, we will provide one minus a 25% administration fee. 

Cancellation and Emergency Medical Insurance

Things happen, injuries or illness can prevent you from going on your tip. That is why Kootenay Backcountry Guides is pleased to recommend Trip Cancellation/Interruption Insurance from Lifestyle Financial. At an approximate cost of 5% of the total cost of your trip, it is a bargain for your added peace of mind. Note that insurance should be purchased when you make your initial booking payment for your adventure.

We recommend that visitors to Canada and Travelling Canadians out of their home province purchase Emergency Medical Insurance to protect against unexpected hospital and physician’s expenses if you have a medical emergency. This covers sudden and unexpected illness and injury and it includes air and ground ambulance/evacuation to the nearest medical facility. Please follow this link below for a quote for insurance coverage from our preferred provider Lifestyle Financial:

https://lifestylefinancial.ca/get-a-quote/kootenay-backcountry-guides/

Liability and Waivers

In order to travel in the backcountry with Kootenay Backcountry Guides, you are required to sign our backcountry travel waiver. You will receive a waiver via e-mail. Please read over and familiarize yourself with it, you will need to sign the waiver in the presence of a representative of Kootenay Backcountry Guides. You are required to sign this document before going on any backcountry trip. We will present it to you at the start of your trip or course. Anyone who refuses to sign the waiver is not eligible for a refund.  

 

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